BMAA has prepared an Industry Guideline to assist manufacturers and
retailers deal with customer queries regarding the final product. This
guideline is in no way a substitute for legal advice. Businesses are
bound by legislation such as Australian Consumer Law and Australian
Standards such as AS2663.2-1999, Textiles - Fabrics for window
furnishings - Coated curtain fabrics.
This Guideline is one that is accepted by the industry and should be
seen as a "reasonable" test for looking at a perceived fault.
The acceptable guideline for imperfections, marks, dots etc. on
completed product is:
- If an imperfection is visible with the naked eye in natural daylight
at a distance of 1.2 metres, it is not acceptable.
- If an imperfection is not visible with the naked eye in natural
daylight at a distance of 1.2 metres it is acceptable.
Minor colour variations may occur between any colour swatch supplied
and the order received, as the colour swatch is a guide only, this
includes paint, stain and lacquers.
This Guideline does not override any rights under Australian Consumer
Standards Australia AS 2663.2-1999, Textiles - Fabrics
for window furnishings - Coated curtain fabrics. Available
from SAI Global.
The Australian Consumer Law (ACL)